Today, we’re announcing the next evolution of the Slack platform, giving partners and developers the tools to securely connect AI with the rich corpus of customer-owned and -controlled conversational data in Slack. With a new real-time search (RTS) API, a Model Context Protocol (MCP) server, and enhanced developer tools like prebuilt Block Kit Tables, Slack provides secure, flexible, agent-ready access to conversational data. This context enables agents to move beyond generic responses to deliver context-aware, user-specific conversations, making AI more relevant, more accurate, and far more powerful in unlocking productivity.

Some of the world’s most innovative companies, like Anthropic, Google, Perplexity, Writer, Dropbox, Notion, Cognition Labs, Vercel, Cursor, and others, are already building on these capabilities to deliver compelling AI applications and agents, all living natively in Slack. By securely tapping into Slack’s conversational data, these companies — and thousands more — are bringing intelligence directly into the flow of work to accelerate growth. This isn’t just about integrations; it’s a new way to build and a new way to work.

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By building agents directly in Slack, developers can overcome another problem plaguing the modern enterprise: endless fragmentation leading to low app adoption. There are over 200,000 SaaS companies in the world, and an average enterprise uses over 1,000 applications. The result: countless hours lost, with employees clicking between apps, endless copying and pasting, and context switching draining productivity by up to 40%. No surprise that nearly half of SaaS licenses go unused as shelfware.

Developers and partners are taking advantage of the Slack platform’s breadth to create AI apps and agents directly in the flow of work, allowing companies to:

  • Unlock Unstructured Data: Slack is enabling organizations to safely and securely tap into the vast amounts of collective knowledge stored in Slack conversations to enrich AI and agents, saving customers an average of 97 minutes a week. 
  • Accelerate Decision-Making: By connecting app data, like Agentforce Sales or Workday, with Slack conversations, the platform provides complete context, enhancing search and AI for faster insights and action, resulting in 37% faster decision-making across teams and 36% faster responses to customers. 
  • Increase Productivity: Businesses most able to use AI have three times higher growth in revenue per employee. By integrating apps and agents directly into human workflows, Slack eliminates context switching, enabling teams to cut hours of manual research and get straight to action.  
  • Solve the Adoption Gap: Slack brings partner and developer apps directly into the flow of work, helping overcome one of developers’ biggest distribution challenges — getting employees to actually use them — by making apps accessible where employees are already working. Over 1.7 million apps are actively used in Slack each week, and 95% of those users say using an app in Slack makes those tools more valuable. 
  • Ensure Security and Compliance: With Slack’s enterprise-grade security, privacy features, and granular permissions, businesses can safeguard their data while providing a secure foundation for agentic collaboration.

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Key Works Executive Perspective

Expanding regulations and intensifying audits are hitting life sciences compliance teams especially hard.

  • 64% of life sciences leaders flagged compliance team workloads as “heavily impacted” by recent volatility.

Regulatory and compliance leaders are eager to implement AI into their work, despite compliance’s reputation as a more risk-averse function.

  • 64% of regulatory and compliance leaders within life sciences are “very excited” about using AI in their everyday work.

Paradoxically, compliance is both the top factor dampening AI enthusiasm in life sciences and the focus of its three most valuable use cases.

  • Factors curbing excitement about using AI at work
    • Compliance risks
    • Lack of change management plans
    • Lack of trust in underlying data 

Base: All respondents except those “very excited” about using AI in daily work

  • Most valuable AI use cases
    • Document generation, consent, and contract management
    • Regulatory reporting
    • Streamlined compliance

“The future of recovery is undeniably about building skills, and the success of our community depends on our stewardship.”

Marc Benioff, Chair and CEO, Salesforce

Availability

The RTS API and Slack MCP server are currently available in closed beta, with general availability in early 2026. Third-party AI agents using the capabilities are available on the Slack Marketplace today. Slack Work Objects will be generally available to all developers in late October. New agentic developer tools are available now. 

Learn more:

  • Check out the platform webpage
  • Explore Slack.dev
  • Read how the Platform has been reimagined for the agentic era
  • Get data and security best practices for agentic Slack Apps 

The above is intended for informational purposes. Please don’t rely on this information in making your purchasing decisions. The development, release, and timing of any products, features, or functionality remain at the sole discretion of Salesforce and are subject to change.

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